Text size

Max Service 


Case IH Max Service is a customer support service that provides 24-hour, seven-day-a-week access to the people, products, and parts support needed to keep your operation running during the times most critical to your profitability.

Max Service backs up your dealer with every resource available to Case IH, to help maximize uptime and productivity of Case IH equipment and increase your return on investment through access to product experts and 24/7 Emergency Breakdown Assistance.


Max Service Benefits

Our Max Service team works with your Case IH dealer to coordinate all the support you need. Max Service means you can buy Case IH with confidence. You have two service options when you call 1-877-4CASEIH (1-877-422-7344):


Option 1: Call for answers about the Case IH dealer network and general product information during normal business hours.

When you dial 1-877-4CASEIH during normal business hours, you get immediate access to a world of inside information relating to your Case IH product: You can get dealer locations, product information, even set up product demos and test-drives.

Ask for credit information, make a parts or service request, or check on warranty or order status. Even explore employment or dealership opportunities within the Case IH family. It's all available for the asking, anytime you call Case IH Max Service.


Option 2: Call for Emergency Breakdown Assistance 24 hours a day, 7 days a week. Emergency Breakdown Assistance is available* only for Case IH equipment under warranty and critical to the profitability of your operation.

When mission-critical equipment breaks down, you can’t wait for regular business hours to get up and running again. That’s why Max Service offers 24/7 Emergency Breakdown Assistance*.

Whether you call your dealership or the Max Service Customer Center, your repair gets top priority. Your dealer and the Max Service team work together, track progress at every stage, and make sure you get the parts and repairs you need, when you need them.


* Ask your dealer about equipment qualifications.


*Products currently supported for Breakdown Assistance include Steiger®, Magnum™ and Puma™ tractors, Axial-Flow® combines and Module Express™ cotton pickers under warranty. Ask your dealer about specific equipment qualifications.